Burger King Begins Using AI to Check Employee Politeness

The chain launches a voice assistant named Patty, which helps in the kitchen, provides recipe tips, and… assesses staff friendliness. The algorithm is trained to recognize polite phrases and even analyze conversation tone.

Managers can ask the system how “warmly” their employees interact with customers 📞

The AI is also connected to cash registers and inventory: if ice cream runs out or a machine breaks, the item disappears from the menu within 15 minutes. The technology is currently being carefully tested, but in 2026, the digital assistant is planned to be deployed across all states.