Neiron
Write a reply to a review
Reply to a customer’s complaint or thanks. State the known facts and actions you can actually offer.
Sign in to work. Available models and allowances are shown in your account.
Getting started
- Paste the real review without personal customer data.
- Explain what happened and what you can offer.
- Check tone, promises and the next step.
Prompts
Copy a suitable prompt and replace any bracketed instructions.
Respond to a complaint
Reply to this review: [review]. Verified facts: [facts]. Authorized action: [action]. Under 80 words, without arguing or blame. Do not treat unverified claims as established or promise refunds or discounts unless supplied. Suggest one clear next step.
Check: Check that the response exposes no order number, phone number or private correspondence.
Reply to a positive review
Reply to the positive review [text] as [business]. Mention one specific detail and thank the customer without stock enthusiasm. Up to three sentences. Add no discount, request for another rating or invented customer story.
Check: Remove phrases that could answer any review unchanged.
Do not invent customer reviews
This workflow replies to real reviews; it does not create testimonials about your business.
Before publishing
Check a disputed case with the responsible person. Chat does not post the response.
Frequently asked questions
- Can I use it on a marketplace?
- Yes. Follow platform rules and the seller’s actual capabilities.
- Can I reply to many reviews?
- Review each individually. One template may miss the substance of a complaint.
- Will the model send the reply?
- No. You review and publish the text.
- How do I use the prompt?
- Copy the prompt, choose “Open chat”, sign in and paste it. Replace the placeholders with your details and send the request. Your account allowance applies.