Scandal around TripAdvisor: AI summaries of reviews may downplay serious complaints
In one case, the neural network called a hotel 'impeccably clean' and praised the restaurants, although real guests told of raw chicken, flies, birds near food, and a ruined vacation.
In another hotel, the AI described the staff as 'friendly,' barely mentioning numerous complaints of harassment from employees. 😳
TripAdvisor stated that it is already reviewing the disputed cases. But the story became another reminder: before booking, it's still worth opening the one-star reviews.
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