Neiron Support

What we can help with

• Questions about accounts, sign-in, and using the web platform with Telegram.
• Plans, limits, YooKassa, Telegram Stars, and payment status.
• Text, image, and video generations in Neiron.

What to include in your request

To help us investigate faster, mention where the issue happened: web platform or Telegram, which flow you used, which plan or package is active, and what exactly happened during payment or generation.

What you can check yourself

• Plans and limits — if you need to understand which package fits text, image, or video work.
• Chat — if you need help with text, search, or file analysis.
• Image generation and video generation — if your question is about references, formats, duration, or generation results.
• Model catalog — if you need to compare available models and understand where to open them.

How support works

Support helps restore access, check payments, clarify limits, and pass technical issues to the team. If the question is about a specific generation, include a link, screenshot, or request description without private data.